Providing a Listening Ear—and Sometimes More

Marquise Eloi, L.C.S.W.A, a clinical social worker, considers herself a first point of contact for the COVID-19 Emotional Support & Well-Being Line, established by the Department of Psychiatry & Behavioral Sciences in March just days into Duke Health’s COVID-19 response. The free, confidential support service is staffed by a team of social workers, predoctoral clinical psychology interns, residents and faculty members from 8 a.m. to 9 p.m. on weekdays and 8 a.m. to 6 p.m. on weekends.